Shipping policy

Last updated: 4 November 2023

Shipping Policy

Thank you for shopping with us! We strive to provide you with the best online shopping experience. Please take a moment to review our shipping policy below.

Order Processing: Once you place an order, please expect a processing time of 2-3 working days before your items are shipped. We carefully prepare and pack each order to ensure that it arrives in perfect condition.

Customized Items: For customized items, please note that they are made to order with special attention to detail. As a result, they require an additional 2-5 days for processing and manufacturing before they are ready to be shipped. We appreciate your patience, as this allows us to create a unique and personalized product just for you.

Shipping Methods: Our dedicated team continually seeks the most convenient shipping methods and reliable providers to ensure that you enjoy free shipping on all items. We strive to strike a balance between cost and speed, aiming to provide every customer with a satisfactory journey from cart to doorstep. Please keep in mind that the estimated shipping timeframes displayed at checkout are just that—estimates. Actual delivery times may vary based on your location and any unforeseen circumstances, but we're here to support you every step of the way. Your satisfaction is our top priority.

Shipping time: In order to provide you with the convenience of free shipping, we partner with third-party shipping providers to manage the delivery of our items. Your delivery timeframe typically falls within a range of 10 to 20 working days, contingent on both the specific item you've purchased and your location. It's important to note that actual delivery times may vary due to factors beyond our control, such as your location and unforeseen circumstances. We sincerely appreciate your understanding that these extended shipping times are essential to uphold our commitment to providing you with cost-effective, free shipping options. Your satisfaction remains our ultimate priority.

Order Tracking: Once your order has been shipped, if tracking is available, we will provide you with a tracking number via email. This allows you to keep a close eye on your package's journey and estimated delivery date.

International Shipping: We proudly offer international shipping to selected countries. Please be aware that international orders may be subject to customs duties, taxes, and import fees imposed by the destination country. Any additional charges incurred are the responsibility of the customer. We currently sell in the following countries: Switzerland, Lichtenstein, United States.

Order Updates and Support: We are committed to keeping you informed throughout the shipping process. Should you have any questions or require assistance regarding your order, we'll be here to help. You can reach us via email or our contact form, and we will respond promptly to address any concerns you may have.

Thank you for choosing The Fluffy Balloon. We appreciate your understanding regarding order processing times and look forward to delivering your items to you with care and efficiency.

Please note that this shipping policy is subject to change, and any updates will be reflected on our website.